Policy and procedure resident consultation

Sapphire is currently reviewing all our operational policies and procedures. This will involve updating a number of policies and creating new policies where required.

We are always looking at ways we can improve how Sapphire delivers our services, to all residents across the Association, and we believe that your feedback and views are essential when proposing changes to any areas of our service. With this in mind, over the coming months there will be a number of policies and procedures available, in the Residents’ Consultation area, for residents to comment on. If you are particularly keen to be involved in our policy consultations on a more regular basis please speak to your Housing Officer or Key Worker who will add your name and contact details to our consultation mailing list, to ensure you will receive consultation documents either by post or by email. Don't forget to keep an eye out for notifications of upcoming focus groups, on your communal noticeboards and our News and Events page, that may be required for more detailed discussions and feedback on specific policy changes.

Thank you to all our self-contained general needs residents, who took the time to return our consultation survey asking how best they wish to be consulted around any potential changes. If we have not heard from you then we will not directly contact you again about any future consultations, however, all ongoing consultation information can be found in the Residents’ Consultation area. If you do change your mind please contact info@sih.org to be added to the consultation mailing list.

The first policy issued to residents for feedback was a newly created vexatious policy. Go to our Residents’ Consultation area in the Reseidents' section where feedback on the consultation process is now available.

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